Shipping policy

Shipping Policy

Thank you for shopping with Joopy & Co. Please review our shipping policy below.

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) when items are in stock. If any part of your order is out of stock, we'll contact you with an updated timeframe.

Shipping Options & Delivery Estimates
Available shipping methods, delivery estimates, and costs will be shown at checkout based on your location. You can select Standard or Express shipping when placing your order.

Standard shipping is free for orders over $49 AUD. Orders under $49 AUD will have shipping costs calculated at checkout.

Delivery delays can occasionally occur due to factors outside our control (weather, carrier delays, customs, etc.).

Domestic Shipping
We currently ship to all locations within Australia.

International Shipping
For orders outside Australia, please contact us at joopy.co@gmail.com before placing your order so we can confirm availability and shipping costs.

Order Tracking & Address Change
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery status. If you need to change your address or other details after shipment, please contact the courier's customer service directly.

Lost or Damaged Packages
Joopy & Co is not liable for products lost or damaged in transit due to carrier error. If your package arrives damaged, please contact us at joopy.lu@gmail.com within three days of delivery with photos of the damage. Claims made after this period will not be processed.

Contact Us
If you have any questions about our shipping policy, please contact us at:
joopy.co@gmail.com